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BEST PRICE GUARANTEE


HOW DOES IT WORK?


If you book an Perla Group hotel online on any Perla Group official site and find (within 24 hours) an equivalent offer on another website for the same hotel at a lower price, we will honour the lower rate and give you a further reduction of 10%...


EXAMPLES:

  • Rate advertised on our website www.perla.me: EUR 100
  • Rate advertised on competitor's website: EUR 80 
  • New rate offered by Perla Group: EUR 72 (EUR 80 - 10%) 

DIRECT SALES CHANNELS OF PERLA GROUP



GUARANTEE APPLICATION 

The Best Price Guarantee applies to reservations Perla Group hotels. 
To submit a claim under the Best Price Guarantee, you must complete the online claim form from the Perla Group website.

TYPE OF ROOMS

The Best Price Guarantee applies to the same room category as booked on Perla Group websites. The room category claimed for must be available and bookable on another website at the time of verification by the Perla Group customer service department.

LENGTH OF THE STAY

The Best Price Guarantee applies to the same dates as booked on Perla Group Internet sites. For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.

CURRENCY

If the rate found on another Internet site is given in a currency different from that of the rate booked on Perla Group Internet sites, the Perla Group customer service department will convert this rate into the same currency as the rate offered on Perla Group Internet sites. The exchange rate used will be the Perla Groupexchange rate in effect on Perla Group Internet sites at the time of the initial reservation. Perla Group reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer. Price differences due to fluctuations, rounded figures or related to differences in the currency’s exchange rate will not be taken into account for the Best Rate Guarantee.

SALES CONDITIONS

The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on Perla Group Internet sites in order for the Best Price Guarantee to apply.

LIABILITY

Perla Group declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than any Perla Group Internet site. Perla Group reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions of this Guarantee at any time and without prior notice.


 

Central reservations:
+382 31 345 700


PERLA LTD.
Šetalište 5 Danica 98
85340 Herceg Novi
Montenegro


Developed by RGB Group
Certificate of Excellence
2016